The contact center industry is continuously evolving as a result of the rapid changes in the business landscape. Due to increasing customer focus, there is an increased demand for customer support channels and it becomes crucial for businesses to better manage customer touch points across the entire lifecycle. FutureNow understands your specific expectations and addresses them in a sustainable and comprehensive manner.
An effective customer service group is a game-changer when it comes to customer retention. Therefore, it is essential to have a robust team backed up by a dependable customer support system.
The FutureNow contact center provides highly trained staff with expertise across different business verticals. These include order taking, customer service and support, loyalty and retention, contact center consulting and social media services. We work across industries including fast food chains, telecom, healthcare, insurance, retail and hi-tech.
Below is a list of the call center services we offer:
A module is placed on your web site where customers enter their telephone number and a call center agent contacts them.
Register attendees for conferences, events, seminars and classes. Service includes processing credit cards for registrations.
Programs for customer acquisition including lead qualification, lead generation, workflow management, and customer follow-up.
Following up with customers after a sale and during the live of the customer to good customer service relationships.
Call center agents managing telephone calls from your direct response marketing program including taking orders, setting up appointments, and fulfillment service.
Respond to customers emails quickly to provide customer service and help facilitate the sales process.
Operators answering and dispatching emergency calls as well as an overflow call center in case of emergency situation.
Outsourcing help desk requirements for software companies as well as many other industries and products.
Caller uses a touch tone telephone to interact with a database that the call center sets up.
Programs to generate business
leads focusing on outbound
A module is placed on your web site where the web site visitor can interact with a call center agent.
Call center is able to take orders from the caller and input them directly into your web site or provide an order form if you do not have one.
Operators sell other products to new customers and existing customers while they are on the telephone line.
Lead capture with live telephone answering.
Product fulfillment solutions for ecommerce merchants.